You will receive your results the following evening (ie, the next day following your appointment). We start to send out results about 7 pm. Your results may be sent up until midnight, depending on when we receive the results from the lab.

We aim to get all test results to you within the prescribed timeframe which is stipulated on the website, but in some cases there is a chance test results may be delayed. JDoc365 cannot control any time lags or problems that may occur as a result of and not limited to postal delays, science/ laboratory errors/ human errors etc. or any factors beyond our control. Test results will be emailed to you once they are returned from the lab. Results can be emailed up to midnight.

Should you wish to discuss the results of your test with a doctor, this will be charged at JDoc365’s standard telephone consultation rates. Please visit our website for pricing.

You can modify your appointment in your account profile simply by logging in and clicking on ‘my account’ at the top of the page and choosing from the available time slots. Once you have made the change you will receive a new confirmation email. If your appointment is within the next 24 hours you will unfortunately not be able to make any modifications within your account. Please contact covid19@jdoc365.co.uk or 0203 656 5657 for assistance.

Prior to testing do NOT use any nasal medication for at least 12 hours. This will spoil the sample. Prior to testing do NOT brush your teeth, use mouthwash, chew gum, eat or drink for at least 2 hours prior to testing. This may spoil the sample.

The in clinic calendar is open up to 21 days in advance.

Tests taken before 3 pm (Mon-Fri) and before 11:00 (Sat-Sun) will get results the same day (up to midnight). After the cut off time, results will be sent the following day (anytime up to midnight).